Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hotpetdeals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***v –
Very busy toy. Our cat does not chase her, but carefully watches, walks her from room to room. Attention is drawn, money is spent not for nothing.
R***r –
Brought quickly. Cats get scared, but I think they’ll get used to it. The ride is almost silent, charged from USB
D***n –
Very fast shipping. And my kitten loves it. Saves me energy playing with her when this toy does three work for me!
M***z –
He arrived in the expected time despite the contingency problems. It’s what we were hoping for, the little cat scares him, but it gets a lot of attention, the older cat plays very well with him but he already started biting him then I don’t think it’ll last long, we’ll have to buy spare parts.
D***v –
Interesting thing. Poking in objects anyway, but then he leaves. Works for 10 minutes, then about an hour charging. This is minus. But the cat is interested, feathers like more than a ball. Recommend 🙂
V***y –
It came in a thin packing box, but without damage. Looks great. One control button, after pressing which the device immediately wrapped, the cat did not tear off the eye, but after a few minutes of watching went on his own business. We’ll test further. Recommend.
G***S –
Products ordered on April 30, arrived on May 19, 2020. The products arrived intact. It works in battery and recharges via USB. Good products. I recommend it
A***n –
The toy is cool. In the off state, the cat is so far afraid of her, but in the off playing with the butterfly. I think will get used, and will chase her when she will drive, I will try to complement the review
K***a –
Cool toy and quality a little bit of charging is not included normally plug but everything else for 5 stars
T***t –
To Moscow from the moment of order, 3 days! Delivered the courier to the house. We bought for a puppy, the puppy is happy.
A***a –
The toy is great for cats. Good quality, as described. Highly recommended!
V***h –
It works perfect. Cat is hunting like a wild.
E***a –
my cats love it.
M***M –
My cat is afraid but the product is quality and works well
D***r –
good to deal with, thanks
S***o –
The product is made of good quality materials. It has a normal mode and a carpet mode (more powerful). It works really well, but my cats are still a little afraid, it might be optimal for younger/energetic cats.